FAQ
General and Pre-Booking FAQ
Why choose Kiwi Storage?
We deliver cost-effective, secure and flexible self storage. You can store your goods at one of our convenient storage facilities across London and in Burnham-on-Crouch, Essex or we can come to your home or business, collect your goods, store them and return them when you need them. Simple, hassle free and friendly service.
How much will my storage cost?
Mobile Storage:
The price is per container used. Pricing per unit will decrease with the more units that you need.
Self Storage:
The price per unit is determined by the size of the room you need. The rental charge is calculated according to the amount of floor space of the storage room, the smaller the floor area the lower the price.
Prices may also vary on the unit location in the storage centre. For instance ground floor and closer to access doors may be a higher price than on a higher level requiring lift or stair access.
Are there any hidden costs?
In a word No. You simply pay for the storage you need.
You will need to provide proof of insurance from your household cover or take out insurance through us on a new for old basis.
What size storage will I need?
Please refer to our unit size estimator which provides useful information to help you work out how much storage you need. Alternatively one of our helpful team can assist you with selecting the right size unit.
What if I need a bigger unit?
Mobile Storage:
We can simply add on more units. Not a problem!
Self Storage:
This generally won’t be a problem. Subject to availability we can either provide a larger storage unit or provide additional units. Please note that this is dependent on availability at the facility. We also have additional storage space at other locations and our friendly team will work out a plan.
How do I book a storage unit?
Online:
To book a Mobile or Self Storage simply complete the online booking form to qet a quote and then use our easy to use booking system. You will need to provide some forms of ID and make payment for the first month. One of our team will then call you back to confirm your move in date.
Over the phone:
Just call us and one of our friendly team will confirm the unit size and type and get you booked in. They will then email you to electronically sign the contract, upload some ID and make secure payment.
What documentation do I need to book?
We require two forms of ID. A copy of your drivers licence, passport or student ID and a photo of you holding up the ID (just to make sure it is actually you!)
We will also need an emergency contact number in case you are overseas for example.
How do I pay?
We require payment by debit or credit card which is done securely online. Payments will be charged monthly to the card provided.
Do I need insurance?
We require all customers to have sufficient cover for the declared value of their goods. If you do not have insurance cover we can provide it. Alternatively we require proof from your insurer that your goods are covered in our storage facility.
What if I need to cancel before I move in?
Mobile Storage:
Please let us know 2 working days in advance or there will be a £75 + VAT charge.
Self Storage:
Not a problem. There are no charges provided you cancel at least one working day before your move-in date.
How secure is your storage?
All our storage facilities include 24 hr monitored CCTV and alarms.
Are your facilities temperature controlled?
Most of our facilities are not temperature controlled but we do have facilities that have this option.
Are your damp/moisture free?
Yes. Our facilities are well maintained and dry.
Moving into your storage unit
Do you sell boxes?
Yes! We sell boxes and packing materials through our sister company Kiwi Movers.
How does collection for Mobile Storage Pods work?
Once your collection day and time is confirmed our team of 2 will arrive and load the containers. They will collect from anywhere in the collection address, but your goods must be packed and any items that require disassembling to be disassembled or extra charges may be incurred.
Likewise when you need your goods back, a team of 2 will deliver them at the agreed date and time.
How do I transport my goods to you?
Mobile Storage:
Included in your price is a one off charge to collect your goods. You just need to pack your goods and we will do all the heavy lifting and loading your goods into storage. If you would like a packing service we can also do that through our sister company Kiwi Movers.
Self Storage
We can provide a full packing and removal service through our sister company Kiwi Movers, alternatively you can arrange your own transport to our facility.
Price increases and Moving out of Storage
When do you increase prices?
We aim to be as transparent as possible on rate increases*. We will conduct a rate increase on the 6 month anniversary of moving in, on the 12 month anniversary and every 9 months after that. Increases will be based on market rates and subject to market conditions.
* Please note that business clients, special offers or paying for a fixed term up front may be subject to different conditions.
How do I cancel or vacate my storage?
Just provide us 14 days written notice for domestic customers or 28 days written notice for business customers.
Do you provide shipping services?
Yes we do! Our sister company Kiwi Movers provides UK wide, European road shipping and worldwide shipping by sea or air. Simply contact us and we will have one of the team provide a quotation.
Didn't find the answer to your question? Please contact us and we will answer your questions as best we can!
Send us an e-mail to info@kiwistorage.com
or contact us via social media!
